NAMED "BEST OF INDY 2016 AND 2018 - HEALTH AND BEAUTY" FOR MICROBLADING! Read more
301 East Carmel Drive Suite A200
Carmel, IN 46032
Our Policies
Privacy Policy
At Lash & Brow Design Co, we respect your privacy and understand how important it is to protect your personal information. We believe that our clients should know how we use the information provided to us through our website. The following privacy policy will detail all the ways we collect information about you and how it is used.
If you have questions, concerns or want more information regarding our privacy practices, please contact us by email at info@lashandbrowdesignco.com or by mail at the following address:
Lash and Brow Design Co, 301 East Carmel Drive Suite A200
Carmel, IN 46032
Collecting Personal Information
When you visit our website, we collect information about the device you are using, how you interact with the site, as well as information needed to process any purchases made on the website. Additional information may be collected if you contact us for customer support or other inquiries.
Sharing Personal Information
We share Personal Information with service providers that aids us in providing our services to you. We use Meevo to book appointments and as a payment system.
Using Personal Information
We use your personal information to provide our services which include: offering products, payment processing, and contacting you about new products, services and offers.
Retention
When you place an order or book an appointment through this site, we will retain your Personal Information for our records until such time that you request to have this information deleted. More information on right of erasure is listed below in the "Your Rights" section.
Text Marketing and Notifications
By subscribing to text notifications from Lash and Brow Design Co., you consent to receive automated recurring marketing messages and appointment reminders to the phone number provided. Consent to receive these messages is not a condition of purchase. Standard message and data rate may apply. You may unsubscribe from receiving text messages at any time. For more information contact info@lashandbrowdesignco.com.
Person Information Used for Text Marketing
To deliver text messages, we collect:
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Your Phone Number: So we can send text message notifications regarding your interest in our products and services.
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Appointment Information: To send reminders about hair maintenance or promotional offers.
Third-Party Service Providers
We may share your phone number and other relevant information with third-party text messaging platforms that facilitate the delivery and management of our text marketing campaign. These service providers are prohibited from using your personal information for any purposes other than enabling Lash and Brow Design Co' text messaging service.
Policy Changes
Lash and Brow Design Co may update this text marketing policy periodically. Any changes to this policy will be posted on this page with an updated “last modified” date at the document’s beginning. If we make any significant changes to how we treat our customer’s personal information, we will notify you through a notice on the website or through other appropriate communication channels.
If you have any questions about this Text Marketing and Notification section or other aspects of our Privacy Policy, please contact us at info@lashandbrowdesignco.com.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
Last Updated: 12/2/2024
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Why do I need to have a card on file?It is our salon policy that our guests have a valid card on file. When booking with our salon, you are responsible for any cancellation fees incurred for cancelling an appointment and/or missing an appointment. Because our artists are reserving that time to pamper you, missing any appointment takes away from the time our artists had and from guests who would have loved to have that appointment.
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Why do I need to make a deposit for an appointment?Some services that we provide can range from 1 - 3 hours for the appointment. This means that we are reserving a longer amount of time to perform a service and when an appointment like that is canceled or rescheduled, it is time that another guest could have booked for. We want to respect each and every one of our guests' time as we understand how valuable your time is. That is why we require a deposit for certain appointments. All deposits are nonrefundable and nontransferable.
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Our 72 Hour Guarantee for Lash ExtensionsWe believe in backing what we do and the services we offer. We want your lashes to last as long as possible. Within the first 72 hours of your lash appointment, whether it is a full set or a fill, if you lose lashes we want to know! If you have lost lashes and there is not a natural lash attached to it within the first 72 hours, we want to know so we can make it right. 75% of retention is on the artist 25% is on the client. There are a few things we need to make sure you are doing. - Do you have our lash cleanser and are you using it every night after the first 24 hours? Even if you are not wearing makeup you still create oil on your eyelids and we don't want that to affect your lashes. - Did you keep them dry and makeup free the first 24 hours? - Are you using or wearing any makeup or face products with oil? Lastly, we ask that if you lose any lashes in the first 72 hours to bring them to us so we can look at them to see if a natural lash is attached to them. You can bring them in a plastic baggie. We value you supporting our small business and want you to know that your time and resources are important and want you to feel you are getting your money's worth!
-
I want to book for a full set of lash extensions/keratin lash infusionFor a full set of lash extensions, you will need to first have a consultation (complimentary) with one of our lash artists before any full set of lash extensions can be booked. Our Keratin Lash Infusion and our Full Set of Lash Extensions require a deposit of $50 - this deposit will be applied at checkout. All deposits are nonrefundable and nontransferable.
-
I want to book a permanent makeup appointment but there are two types of artists?We indeed have two permanent makeup artists. Our Advanced and Master artist have different pricing for their services and the deposit required will differ. To book with our Advanced artist, we require a deposit of $200. Our Master artist requires a deposit of $400 for their services. All deposits are nonrefundable and nontransferable.
-
I'm not happy/satisfied with my service. What can be done about this?We strive to provide an amazing experience and service for all guests who walk through our door. If you are not satisfied with the service you received, we would like you to reach out to us within 48 hours after your original appointment time so we may set up a complimentary appointment to make it right by you! If we are not contacted within this timeframe, we unfortunately cannot provide the appointment due to scheduling restrictions. Please reach out to us via phone, email, and/or text explaining what you are dissatisfied about.
-
Why do I need a consultation for permanent makeup/lash extensions?We place great importance on ensuring we know exactly what you are looking for and making sure that we can discuss your expectations. What one considers natural may be dramatic to someone else. This is why a consultation is vital to knowing what you are wanting! Our artists spend the time to discuss the procedure with you and what would look best on you by assessing your facial features. This is why we require consultations so that both you and your artist can walk into the actual service knowing exactly what to expect and what is the desired look!
-
Why do I need to have a card on file?It is our salon policy that our guests have a valid card on file. When booking with our salon, you are responsible for any cancellation fees incurred for cancelling an appointment and/or missing an appointment. Because our artists are reserving that time to pamper you, missing any appointment takes away from the time our artists had and from guests who would have loved to have that appointment.
-
Why do I need to make a deposit for an appointment?Some services that we provide can range from 1 - 3 hours for the appointment. This means that we are reserving a longer amount of time to perform a service and when an appointment like that is canceled or rescheduled, it is time that another guest could have booked for. We want to respect each and every one of our guests' time as we understand how valuable your time is. That is why we require a deposit for certain appointments. All deposits are nonrefundable and nontransferable.
-
Our 72 Hour Guarantee for Lash ExtensionsWe believe in backing what we do and the services we offer. We want your lashes to last as long as possible. Within the first 72 hours of your lash appointment, whether it is a full set or a fill, if you lose lashes we want to know! If you have lost lashes and there is not a natural lash attached to it within the first 72 hours, we want to know so we can make it right. 75% of retention is on the artist 25% is on the client. There are a few things we need to make sure you are doing. - Do you have our lash cleanser and are you using it every night after the first 24 hours? Even if you are not wearing makeup you still create oil on your eyelids and we don't want that to affect your lashes. - Did you keep them dry and makeup free the first 24 hours? - Are you using or wearing any makeup or face products with oil? Lastly, we ask that if you lose any lashes in the first 72 hours to bring them to us so we can look at them to see if a natural lash is attached to them. You can bring them in a plastic baggie. We value you supporting our small business and want you to know that your time and resources are important and want you to feel you are getting your money's worth!
-
I want to book for a full set of lash extensions/keratin lash infusionFor a full set of lash extensions, you will need to first have a consultation (complimentary) with one of our lash artists before any full set of lash extensions can be booked. Our Keratin Lash Infusion and our Full Set of Lash Extensions require a deposit of $50 - this deposit will be applied at checkout. All deposits are nonrefundable and nontransferable.
-
I want to book a permanent makeup appointment but there are two types of artists?We indeed have two permanent makeup artists. Our Advanced and Master artist have different pricing for their services and the deposit required will differ. To book with our Advanced artist, we require a deposit of $200. Our Master artist requires a deposit of $400 for their services. All deposits are nonrefundable and nontransferable.
-
I'm not happy/satisfied with my service. What can be done about this?We strive to provide an amazing experience and service for all guests who walk through our door. If you are not satisfied with the service you received, we would like you to reach out to us within 48 hours after your original appointment time so we may set up a complimentary appointment to make it right by you! If we are not contacted within this timeframe, we unfortunately cannot provide the appointment due to scheduling restrictions. Please reach out to us via phone, email, and/or text explaining what you are dissatisfied about.
-
Why do I need a consultation for permanent makeup/lash extensions?We place great importance on ensuring we know exactly what you are looking for and making sure that we can discuss your expectations. What one considers natural may be dramatic to someone else. This is why a consultation is vital to knowing what you are wanting! Our artists spend the time to discuss the procedure with you and what would look best on you by assessing your facial features. This is why we require consultations so that both you and your artist can walk into the actual service knowing exactly what to expect and what is the desired look!
-
Why do I need to have a card on file?It is our salon policy that our guests have a valid card on file. When booking with our salon, you are responsible for any cancellation fees incurred for cancelling an appointment and/or missing an appointment. Because our artists are reserving that time to pamper you, missing any appointment takes away from the time our artists had and from guests who would have loved to have that appointment.
-
Why do I need to make a deposit for an appointment?Some services that we provide can range from 1 - 3 hours for the appointment. This means that we are reserving a longer amount of time to perform a service and when an appointment like that is canceled or rescheduled, it is time that another guest could have booked for. We want to respect each and every one of our guests' time as we understand how valuable your time is. That is why we require a deposit for certain appointments. All deposits are nonrefundable and nontransferable.
-
Our 72 Hour Guarantee for Lash ExtensionsWe believe in backing what we do and the services we offer. We want your lashes to last as long as possible. Within the first 72 hours of your lash appointment, whether it is a full set or a fill, if you lose lashes we want to know! If you have lost lashes and there is not a natural lash attached to it within the first 72 hours, we want to know so we can make it right. 75% of retention is on the artist 25% is on the client. There are a few things we need to make sure you are doing. - Do you have our lash cleanser and are you using it every night after the first 24 hours? Even if you are not wearing makeup you still create oil on your eyelids and we don't want that to affect your lashes. - Did you keep them dry and makeup free the first 24 hours? - Are you using or wearing any makeup or face products with oil? Lastly, we ask that if you lose any lashes in the first 72 hours to bring them to us so we can look at them to see if a natural lash is attached to them. You can bring them in a plastic baggie. We value you supporting our small business and want you to know that your time and resources are important and want you to feel you are getting your money's worth!
-
I want to book for a full set of lash extensions/keratin lash infusionFor a full set of lash extensions, you will need to first have a consultation (complimentary) with one of our lash artists before any full set of lash extensions can be booked. Our Keratin Lash Infusion and our Full Set of Lash Extensions require a deposit of $50 - this deposit will be applied at checkout. All deposits are nonrefundable and nontransferable.
-
I want to book a permanent makeup appointment but there are two types of artists?We indeed have two permanent makeup artists. Our Advanced and Master artist have different pricing for their services and the deposit required will differ. To book with our Advanced artist, we require a deposit of $200. Our Master artist requires a deposit of $400 for their services. All deposits are nonrefundable and nontransferable.
-
I'm not happy/satisfied with my service. What can be done about this?We strive to provide an amazing experience and service for all guests who walk through our door. If you are not satisfied with the service you received, we would like you to reach out to us within 48 hours after your original appointment time so we may set up a complimentary appointment to make it right by you! If we are not contacted within this timeframe, we unfortunately cannot provide the appointment due to scheduling restrictions. Please reach out to us via phone, email, and/or text explaining what you are dissatisfied about.
-
Why do I need a consultation for permanent makeup/lash extensions?We place great importance on ensuring we know exactly what you are looking for and making sure that we can discuss your expectations. What one considers natural may be dramatic to someone else. This is why a consultation is vital to knowing what you are wanting! Our artists spend the time to discuss the procedure with you and what would look best on you by assessing your facial features. This is why we require consultations so that both you and your artist can walk into the actual service knowing exactly what to expect and what is the desired look!
-
Why do I need to have a card on file?It is our salon policy that our guests have a valid card on file. When booking with our salon, you are responsible for any cancellation fees incurred for cancelling an appointment and/or missing an appointment. Because our artists are reserving that time to pamper you, missing any appointment takes away from the time our artists had and from guests who would have loved to have that appointment.
-
Why do I need to make a deposit for an appointment?Some services that we provide can range from 1 - 3 hours for the appointment. This means that we are reserving a longer amount of time to perform a service and when an appointment like that is canceled or rescheduled, it is time that another guest could have booked for. We want to respect each and every one of our guests' time as we understand how valuable your time is. That is why we require a deposit for certain appointments. All deposits are nonrefundable and nontransferable.
-
Our 72 Hour Guarantee for Lash ExtensionsWe believe in backing what we do and the services we offer. We want your lashes to last as long as possible. Within the first 72 hours of your lash appointment, whether it is a full set or a fill, if you lose lashes we want to know! If you have lost lashes and there is not a natural lash attached to it within the first 72 hours, we want to know so we can make it right. 75% of retention is on the artist 25% is on the client. There are a few things we need to make sure you are doing. - Do you have our lash cleanser and are you using it every night after the first 24 hours? Even if you are not wearing makeup you still create oil on your eyelids and we don't want that to affect your lashes. - Did you keep them dry and makeup free the first 24 hours? - Are you using or wearing any makeup or face products with oil? Lastly, we ask that if you lose any lashes in the first 72 hours to bring them to us so we can look at them to see if a natural lash is attached to them. You can bring them in a plastic baggie. We value you supporting our small business and want you to know that your time and resources are important and want you to feel you are getting your money's worth!
-
I want to book for a full set of lash extensions/keratin lash infusionFor a full set of lash extensions, you will need to first have a consultation (complimentary) with one of our lash artists before any full set of lash extensions can be booked. Our Keratin Lash Infusion and our Full Set of Lash Extensions require a deposit of $50 - this deposit will be applied at checkout. All deposits are nonrefundable and nontransferable.
-
I want to book a permanent makeup appointment but there are two types of artists?We indeed have two permanent makeup artists. Our Advanced and Master artist have different pricing for their services and the deposit required will differ. To book with our Advanced artist, we require a deposit of $200. Our Master artist requires a deposit of $400 for their services. All deposits are nonrefundable and nontransferable.
-
I'm not happy/satisfied with my service. What can be done about this?We strive to provide an amazing experience and service for all guests who walk through our door. If you are not satisfied with the service you received, we would like you to reach out to us within 48 hours after your original appointment time so we may set up a complimentary appointment to make it right by you! If we are not contacted within this timeframe, we unfortunately cannot provide the appointment due to scheduling restrictions. Please reach out to us via phone, email, and/or text explaining what you are dissatisfied about.
-
Why do I need a consultation for permanent makeup/lash extensions?We place great importance on ensuring we know exactly what you are looking for and making sure that we can discuss your expectations. What one considers natural may be dramatic to someone else. This is why a consultation is vital to knowing what you are wanting! Our artists spend the time to discuss the procedure with you and what would look best on you by assessing your facial features. This is why we require consultations so that both you and your artist can walk into the actual service knowing exactly what to expect and what is the desired look!