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Our Policies

  • Why do I need to have a card on file?
    It is our salon policy that our guests have a valid card on file. When booking with our salon, you are responsible for any cancellation fees incurred for cancelling an appointment and/or missing an appointment. Because our artists are reserving that time to pamper you, missing any appointment takes away from the time our artists had and from guests who would have loved to have that appointment.
  • Why do I need to make a deposit for an appointment?
    Some services that we provide can range from 1 - 3 hours for the appointment. This means that we are reserving a longer amount of time to perform a service and when an appointment like that is canceled or rescheduled, it is time that another guest could have booked for. We want to respect each and every one of our guests' time as we understand how valuable your time is. That is why we require a deposit for certain appointments. All deposits are nonrefundable and nontransferable.
  • I want to book for a full set of lash extensions/keratin lash infusion
    For a full set of lash extensions, you will need to first have a consultation (complimentary) with one of our lash artists before any full set of lash extensions can be booked. Our Keratin Lash Infusion and our Full Set of Lash Extensions require a deposit of $50 - this deposit will be applied at checkout. All deposits are nonrefundable and nontransferable.
  • I want to book a permanent makeup appointment but there are two types of artists?
    We indeed have two permanent makeup artists. Our Advanced and Master artist have different pricing for their services and the deposit required will differ. To book with our Advanced artist, we require a deposit of $200. Our Master artist requires a deposit of $400 for their services. All deposits are nonrefundable and nontransferable.
  • I'm not happy/satisfied with my service. What can be done about this?
    We strive to provide an amazing experience and service for all guests who walk through our door. If you are not satisfied with the service you received, we would like you to reach out to us within 48 hours after your original appointment time so we may set up a complimentary appointment to make it right by you! If we are not contacted within this timeframe, we unfortunately cannot provide the appointment due to scheduling restrictions. Please reach out to us via phone, email, and/or text explaining what you are dissatisfied about.
  • Why do I need a consultation for permanent makeup/lash extensions?
    We place great importance on ensuring we know exactly what you are looking for and making sure that we can discuss your expectations. What one considers natural may be dramatic to someone else. This is why a consultation is vital to knowing what you are wanting! Our artists spend the time to discuss the procedure with you and what would look best on you by assessing your facial features. This is why we require consultations so that both you and your artist can walk into the actual service knowing exactly what to expect and what is the desired look!
  • Why do I need to have a card on file?
    It is our salon policy that our guests have a valid card on file. When booking with our salon, you are responsible for any cancellation fees incurred for cancelling an appointment and/or missing an appointment. Because our artists are reserving that time to pamper you, missing any appointment takes away from the time our artists had and from guests who would have loved to have that appointment.
  • Why do I need to make a deposit for an appointment?
    Some services that we provide can range from 1 - 3 hours for the appointment. This means that we are reserving a longer amount of time to perform a service and when an appointment like that is canceled or rescheduled, it is time that another guest could have booked for. We want to respect each and every one of our guests' time as we understand how valuable your time is. That is why we require a deposit for certain appointments. All deposits are nonrefundable and nontransferable.
  • I want to book for a full set of lash extensions/keratin lash infusion
    For a full set of lash extensions, you will need to first have a consultation (complimentary) with one of our lash artists before any full set of lash extensions can be booked. Our Keratin Lash Infusion and our Full Set of Lash Extensions require a deposit of $50 - this deposit will be applied at checkout. All deposits are nonrefundable and nontransferable.
  • I want to book a permanent makeup appointment but there are two types of artists?
    We indeed have two permanent makeup artists. Our Advanced and Master artist have different pricing for their services and the deposit required will differ. To book with our Advanced artist, we require a deposit of $200. Our Master artist requires a deposit of $400 for their services. All deposits are nonrefundable and nontransferable.
  • I'm not happy/satisfied with my service. What can be done about this?
    We strive to provide an amazing experience and service for all guests who walk through our door. If you are not satisfied with the service you received, we would like you to reach out to us within 48 hours after your original appointment time so we may set up a complimentary appointment to make it right by you! If we are not contacted within this timeframe, we unfortunately cannot provide the appointment due to scheduling restrictions. Please reach out to us via phone, email, and/or text explaining what you are dissatisfied about.
  • Why do I need a consultation for permanent makeup/lash extensions?
    We place great importance on ensuring we know exactly what you are looking for and making sure that we can discuss your expectations. What one considers natural may be dramatic to someone else. This is why a consultation is vital to knowing what you are wanting! Our artists spend the time to discuss the procedure with you and what would look best on you by assessing your facial features. This is why we require consultations so that both you and your artist can walk into the actual service knowing exactly what to expect and what is the desired look!
  • Why do I need to have a card on file?
    It is our salon policy that our guests have a valid card on file. When booking with our salon, you are responsible for any cancellation fees incurred for cancelling an appointment and/or missing an appointment. Because our artists are reserving that time to pamper you, missing any appointment takes away from the time our artists had and from guests who would have loved to have that appointment.
  • Why do I need to make a deposit for an appointment?
    Some services that we provide can range from 1 - 3 hours for the appointment. This means that we are reserving a longer amount of time to perform a service and when an appointment like that is canceled or rescheduled, it is time that another guest could have booked for. We want to respect each and every one of our guests' time as we understand how valuable your time is. That is why we require a deposit for certain appointments. All deposits are nonrefundable and nontransferable.
  • I want to book for a full set of lash extensions/keratin lash infusion
    For a full set of lash extensions, you will need to first have a consultation (complimentary) with one of our lash artists before any full set of lash extensions can be booked. Our Keratin Lash Infusion and our Full Set of Lash Extensions require a deposit of $50 - this deposit will be applied at checkout. All deposits are nonrefundable and nontransferable.
  • I want to book a permanent makeup appointment but there are two types of artists?
    We indeed have two permanent makeup artists. Our Advanced and Master artist have different pricing for their services and the deposit required will differ. To book with our Advanced artist, we require a deposit of $200. Our Master artist requires a deposit of $400 for their services. All deposits are nonrefundable and nontransferable.
  • I'm not happy/satisfied with my service. What can be done about this?
    We strive to provide an amazing experience and service for all guests who walk through our door. If you are not satisfied with the service you received, we would like you to reach out to us within 48 hours after your original appointment time so we may set up a complimentary appointment to make it right by you! If we are not contacted within this timeframe, we unfortunately cannot provide the appointment due to scheduling restrictions. Please reach out to us via phone, email, and/or text explaining what you are dissatisfied about.
  • Why do I need a consultation for permanent makeup/lash extensions?
    We place great importance on ensuring we know exactly what you are looking for and making sure that we can discuss your expectations. What one considers natural may be dramatic to someone else. This is why a consultation is vital to knowing what you are wanting! Our artists spend the time to discuss the procedure with you and what would look best on you by assessing your facial features. This is why we require consultations so that both you and your artist can walk into the actual service knowing exactly what to expect and what is the desired look!
  • Why do I need to have a card on file?
    It is our salon policy that our guests have a valid card on file. When booking with our salon, you are responsible for any cancellation fees incurred for cancelling an appointment and/or missing an appointment. Because our artists are reserving that time to pamper you, missing any appointment takes away from the time our artists had and from guests who would have loved to have that appointment.
  • Why do I need to make a deposit for an appointment?
    Some services that we provide can range from 1 - 3 hours for the appointment. This means that we are reserving a longer amount of time to perform a service and when an appointment like that is canceled or rescheduled, it is time that another guest could have booked for. We want to respect each and every one of our guests' time as we understand how valuable your time is. That is why we require a deposit for certain appointments. All deposits are nonrefundable and nontransferable.
  • I want to book for a full set of lash extensions/keratin lash infusion
    For a full set of lash extensions, you will need to first have a consultation (complimentary) with one of our lash artists before any full set of lash extensions can be booked. Our Keratin Lash Infusion and our Full Set of Lash Extensions require a deposit of $50 - this deposit will be applied at checkout. All deposits are nonrefundable and nontransferable.
  • I want to book a permanent makeup appointment but there are two types of artists?
    We indeed have two permanent makeup artists. Our Advanced and Master artist have different pricing for their services and the deposit required will differ. To book with our Advanced artist, we require a deposit of $200. Our Master artist requires a deposit of $400 for their services. All deposits are nonrefundable and nontransferable.
  • I'm not happy/satisfied with my service. What can be done about this?
    We strive to provide an amazing experience and service for all guests who walk through our door. If you are not satisfied with the service you received, we would like you to reach out to us within 48 hours after your original appointment time so we may set up a complimentary appointment to make it right by you! If we are not contacted within this timeframe, we unfortunately cannot provide the appointment due to scheduling restrictions. Please reach out to us via phone, email, and/or text explaining what you are dissatisfied about.
  • Why do I need a consultation for permanent makeup/lash extensions?
    We place great importance on ensuring we know exactly what you are looking for and making sure that we can discuss your expectations. What one considers natural may be dramatic to someone else. This is why a consultation is vital to knowing what you are wanting! Our artists spend the time to discuss the procedure with you and what would look best on you by assessing your facial features. This is why we require consultations so that both you and your artist can walk into the actual service knowing exactly what to expect and what is the desired look!
Points System
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